Welcome to the next generation of SV reporting

Welcome to Sofortmelder

The Sofortmelder API provides comprehensive functionality for handling German social security notifications. Our platform is designed for high reliability, security, and ease of integration into your existing business workflows.

Sofortmeldung

Immediate reporting of employee data changes with real-time validation.

eAU

Digital management of incapacity certificates between doctors and employers.

Secure

Enterprise-grade JWT authentication and GDPR-compliant data handling.

RESTful

Modern API design with comprehensive documentation and SDK support.

v2.2 Update: We've added critical validation rules for Sofortmeldung and eAU, enhanced troubleshooting guides, and included new integration best practices to ensure your success.

Your Integration Journey

Get up and running with Sofortmelder in four simple steps. Follow this path to complete your first submission.

1
Registration

Register your company using your 8-digit Betriebsnummer via the /auth/register endpoint to receive your initial access tokens.

2
Authentication

Include your Bearer Token in the Authorization header for all subsequent API calls. Tokens are valid for 24h initially.

3
Data Validation

Use the /check endpoints to verify employee data against official German SV standards before final submission.

4
Submission & Receipt

Send the data via /send or /create. On success, you'll receive a TAN and a link to the official PDF confirmation.

Ready to start building?

Access our interactive Swagger UI to explore all endpoints, test requests in real-time, and download the OpenAPI specification.

Open Interactive API Docs

Integration Best Practices

Follow these guidelines to ensure a robust and efficient integration with the Sofortmelder platform.

1. Validate Early

Always use the /check endpoints during development. They provide detailed error arrays that help you map your data correctly before formal submission.

2. Intelligent Retries

Upstream government systems can experience high latency. Implement exponential back-off for 502 Bad Gateway or 429 Too Many Requests.

3. Token Management

Cache your access tokens. Only use the refresh token when you receive a 401 TOKEN_EXPIRED response to minimize authentication overhead.

Sofortmeldung (Immediate Reporting)

Immediate reporting is mandatory for specific industry sectors in Germany. Use these endpoints to submit and verify employee data before they start their first day of work.

Validation First

Use the /check endpoint to validate data without submitting a formal report to authorities.

Real-time Submission

The /send endpoint performs immediate registration and returns a PDF confirmation (TAN).

Which industry sectors are required to submit Sofortmeldung?

According to § 28a SGB IV, the following sectors must submit an immediate report:

  • Construction (Baugewerbe)
  • Gastronomy & Hotels (Gaststätten- und Beherbergungsgewerbe)
  • Passenger Transport (Personenbeförderungsgewerbe)
  • Logistics & Haulage (Speditions- und Transportgewerbe)
  • Showmen & Fairgrounds (Schaustellergewerbe)
  • Forestry (Forstwirtschaft)
  • Building Cleaning (Gebäudereinigungsgewerbe)
  • Fairground Construction (Messebau)
  • Meat Industry (Fleischwirtschaft)
Employees in these sectors must carry an ID document (ID card/Passport) during work.
Technical Submission: Two ways to register an employee

Our API supports two data structures for employee registration:

Option A: With Insurance Number (Recommended)

Fastest method. Requires only firstName, lastName, insuranceNumber, and startDate.

Option B: Detailed Personal Info

Used when the insurance number is unknown. Requires full birth details (place, date, land) and current address.

Missing or incorrect mandatory fields will result in a 400 Bad Request validation error.
Are there confirmed company numbers for testing?

The codebase references company number 94217673 in multiple example schemas and test cases. This number is generally designated as a test or development company number.

Recommendation: Always verify test company numbers with the development team before use as they might change.
Why do Sofortmeldung endpoints return empty responses?

Empty responses are expected in staging environments under these conditions:

  • No matching records exist for the query parameters.
  • The check endpoint runs in test mode (probelauf: true).
  • The response lacks the packages field, indicating no data found.
Important Validation Rules for Sofortmeldung

To ensure your submission is accepted, please adhere to these German social security (SV) validation standards:

  • Insurance Number (RV-Nummer): Positions 3 to 8 must correspond to the employee's date of birth (DDMMYY).
  • ZIP Codes: For German addresses, the ZIP code must be a valid 5-digit number between 01000 and 99999.
  • Start Date: The startDate cannot be earlier than 01.01.2009 (when Sofortmeldung was introduced).
  • Gender Codes: Only M (Male), W (Female), X (Indefinite), and D (Various) are accepted.
Pro-Tip: Use the /check endpoint first. It returns specific error messages directly from the DRV validation engine without creating a formal record.

eAU - Electronic Sick Leave

The Electronic Certificate of Incapacity for Work (eAU) replaces traditional paper sick leave in Germany. This digital process automates communication between doctors, health insurance, and employers.

Mandatory: In Germany since January 1, 2023 for all legally insured employees.

Digital Lifecycle

1. Issuance

Doctor issues eAU and transmits data to the health insurance company via TI.

2. Notification

Insurance processes data. Employer receives notification that eAU is available.

3. Retrieval

Employer requests eAU data via Sofortmelder API for payroll processing.

Technical Example: How to request an eAU?

To request an eAU, you need the employee's insurance number and the date of incapacity.

{
  "companyNumber": "94217673",
  "healthInsuranceNumber": "67450665",
  "incapacityDate": "2024-03-01",
  "employee": {
    "firstName": "John",
    "lastName": "Snow",
    "insuranceNumber": "68090993D500"
  }
}
Why don't I see the diagnosis codes in the API response?
GDPR & Medical Confidentiality: German law strictly separates medical data from employer information.

The API response for employers never contains:

  • ICD-10 diagnosis codes or symptoms.
  • Medical history or doctor's notes.
  • Accident details (unless relevant for insurance).

You only receive the start date, expected end date, and status (First or Subsequent certificate).

When are paper certificates still required?

The electronic process does not cover all scenarios yet. Paper is still used for:

  • Private patients (they must submit certificates manually).
  • Certificates issued by doctors abroad.
  • Illness of a child (Kinderkrankengeld).
  • Prohibition of employment (e.g., maternity protection).
  • Minijobs in private households.
Understanding eAU Status Codes
Status Description Action
PENDINGAwaiting response from health insuranceWait 24h
PROCESSINGSystem is retrieving the documentRetry in 1h
COMPLETEDData retrieved successfullyDownload PDF
REJECTEDInvalid data or person not foundVerify Insurance No.
What are the supported insurance types for eAU?

When requesting an eAU, you must specify the employee's insurance type. We support the following three categories:

  • Gesetzlich krankenversichert (pflichtversichert, freiwillig oder familienversichert)
  • Privat krankenversichert und NICHT berufsständisch versorgt
  • Privat krankenversichert und berufsständisch versorgt
Critical Rules for eAU Retrieval

Retrieving an eAU involves strict timing and data requirements:

  • The "Wait One Day" Rule: You can only retrieve an eAU at least one day after the start of the employee's incapacity.
  • Incapacity Date: The incapacityDate must be in the past or today. Future dates will be rejected.
  • Insurance Number vs. Birth Details: If the insuranceNumber is provided, you must not include birthName or birthPlace.
  • Mandatory Birth Name: If the insuranceNumber is unknown, you must provide their birthName, birthPlace, and birthDate for identification.
  • Company Details: Ensure the contactPerson name and telephone number are provided as they are mandatory for health insurance inquiries.
Requests made on the same day as the sick leave start will often return an error until the data is processed by the insurance provider.

Interactive Validation Lab

Test your data formats against our internal validation logic before making an API call. This tool helps you catch common formatting issues instantly.

RV-Number Validator

Enter a 12-digit German Pension Insurance Number (RVNR) to check if the birthdate positions match.

ZIP Code Validator

Check if a German ZIP code is within the valid range (01000 - 99999).

Go-Live Checklist

Ensure your integration is production-ready by verifying these essential points.

Technical Reference

Comprehensive reference for data enums, country codes, and system behaviors.

Gender Enum Values
CodeEnglishGerman
MMaleMännlich
WFemaleWeiblich
XIndefiniteDivers
DVariousVerschiedene
People Groups (Personengruppen)

Standardized person group keys (Personengruppenschlüssel) according to German social insurance law.

CodeDescription (German)
101SV-pflichtige Beschäftigte ohne besondere Merkmale
102Auszubildende ohne besondere Merkmale
103Beschäftigte in Altersteilzeit
104Hausgewerbetreibende
105Praktikanten, Auszubildende ohne Arbeitsentgelt
106Werksstudenten
107Behinderte Menschen in anerkannten Werkstätten, ähnl. Einrichtungen
108Bezieher von Vorruhestandsgeld
109Geringfügig Beschäftigte nach §8 Abs. 1 Nr. 1 SGB IV
110Kurzfristig Beschäftigte nach §8 Abs. 1 Nr. 2 SGB IV
111Personen in Einrichtungen für behinderte Menschen
112Mitarbeitende Familienangehörige in der Landwirtschaft
113Nebenerwerbslandwirte
114Nebenerwerbslandwirte - saisonal beschäftigt
116Ausgleichsgeld nach dem FELEG
117Nicht berufsmäßig unständig Beschäftigte
118Berufsmäßig unständig Beschäftigte
119Versicherungsfreie Altersvollrentner und Versorgungsbezieher wegen Alters
120Versicherungspflichtige Altersvollrentner und Versorgungsbezieher wegen Alters
121Auszubildende, deren Arbeitsentgelt die Geringverdienergrenze nach § 20 Abs. 3 Satz 1 Nr. 1 SGB IV nicht übersteigt
122Auszubildende in einer außerbetrieblichen Einrichtung
123Personen, die ein freiwilliges soziales, ein freiwilliges ökologisches Jahr oder einen Bundesfreiwilligendienst leisten
124Heimarbeiter ohne Anspruch auf Entgeltfortzahlung im Krankheitsfall
127Behinderte Menschen, die im Anschluss an eine Beschäftigung in einer anerkannten Werkstatt in einem Inklusionsbetrieb beschäftigt sind
190Beschäftigte, die ausschließlich in der gesetzlichen Unfallversicherung versichert sind
Country Code Reference

Standardized country codes used for addresses and birth places. Do not use ISO 3166-1 alpha-2.

CodeCountryFlag
DDeutschland🇩🇪
ANDAndorra🇦🇩
VAEVereinigte Arabische Emirate🇦🇪
AFGAfghanistan🇦🇫
AGOAntigua und Barbuda🇦🇬
AIAnguilla🇦🇮
ALAlbanien🇦🇱
ARMArmenien🇦🇲
ANGAngola🇦🇴
AQAntarktika🇦🇶
ARArgentinien🇦🇷
ASAmerikanisch-Samoa🇦🇸
ATÖsterreich🇦🇹
AUAustralien🇦🇺
AWAruba🇦🇼
AXÅland-Inseln🇦🇽
AJAserbaidschan🇦🇿
BABosnien und Herzegowina🇧🇦
BBBarbados🇧🇧
BDBangladesch🇧🇩
BEBelgien🇧🇪
BFBurkina Faso🇧🇫
BGBulgarien🇧🇬
BHBahrain🇧🇭
BIBurundi🇧🇮
BJBenin🇧🇯
BLSt. Barthélemy🇧🇱
BMBermuda🇧🇲
BNBrunei🇧🇳
BOBolivien🇧🇴
BRBrasilien🇧🇷
BSBahamas🇧🇸
BTBhutan🇧🇹
BWBotswana🇧🇼
BYWeißrussland🇧🇾
BZBelize🇧🇿
CAKanada🇨🇦
CCKokosinseln🇨🇨
CDKongo-Kinshasa🇨🇩
CFZentralafrikanische Republik🇨🇫
CGKongo-Brazzaville🇨🇬
CHSchweiz🇨🇭
CIElfenbeinküste🇨🇮
CKCookinseln🇨🇰
CLChile🇨🇱
CMKamerun🇨🇲
CNChina🇨🇳
COKolumbien🇨🇴
CRCosta Rica🇨🇷
CUKuba🇨🇺
CVKap Verde🇨🇻
CXWeihnachtsinsel🇨🇽
CYZypern🇨🇾
CZTschechien🇨🇿
DJDschibuti🇩🇯
DKDänemark🇩🇰
DMDominica🇩🇲
DOMDominikanische Republik🇩🇴
DZAlgerien🇩🇿
ECEcuador🇪🇨
EEEstland🇪🇪
EGÄgypten🇪🇬
EREritrea🇪🇷
ESSpanien🇪🇸
ETÄthiopien🇪🇹
FIFinnland🇫🇮
FJFidschi🇫🇯
FKFalklandinseln🇫🇰
FMMikronesien🇫🇲
FOFäröer-Inseln🇫🇴
FRFrankreich🇫🇷
GAGabun🇬🇦
GBVereinigtes Königreich🇬🇧
GDGrenada🇬🇩
GEOGeorgien🇬🇪
GFFranzösisch-Guayana🇬🇫
GGGuernsey🇬🇬
GHGhana🇬🇭
GIGibraltar🇬🇮
GLGrönland🇬🇱
GMGambia🇬🇲
GNGuinea🇬🇳
GPGuadeloupe🇬🇵
GQÄquatorialguinea🇬🇶
GRGriechenland🇬🇷
GSSüdgeorgien und die Südlichen Sandwichinseln🇬🇸
GTGuatemala🇬🇹
GUGuam🇬🇺
GWGuinea-Bissau🇬🇼
GYGuyana🇬🇾
HKSonderverwaltungsregion Hongkong🇭🇰
HNHonduras🇭🇳
HRKroatien🇭🇷
HTHaiti🇭🇹
HUUngarn🇭🇺
IDIndonesien🇮🇩
IEIrland🇮🇪
ILIsrael🇮🇱
IMIsle of Man🇮🇲
INIndien🇮🇳
IOBritisches Territorium im Indischen Ozean🇮🇴
IQIrak🇮🇶
IRIran🇮🇷
ISIsland🇮🇸
ITItalien🇮🇹
JEJersey🇯🇪
JMJamaika🇯🇲
JORJordanien🇯🇴
JPJapan🇯🇵
KEKenia🇰🇪
KGKirgisistan🇰🇬
KHKambodscha🇰🇭
KIKiribati🇰🇮
KMKomoren🇰🇲
KNSt. Kitts und Nevis🇰🇳
KPNordkorea🇰🇵
KRSüdkorea🇰🇷
KWKuwait🇰🇼
KYKaimaninseln🇰🇾
KZKasachstan🇰🇿
LALaos🇱🇦
LBLibanon🇱🇧
LCSt. Lucia🇱🇨
LILiechtenstein🇱🇮
LKSri Lanka🇱🇰
LRLiberia🇱🇷
LSLesotho🇱🇸
LTLitauen🇱🇹
LULuxemburg🇱🇺
LVLettland🇱🇻
LYLibyen🇱🇾
MAMarokko🇲🇦
MCMonaco🇲🇨
MDMoldawien🇲🇩
MEMontenegro🇲🇪
MFSt. Martin🇲🇫
MGMadagaskar🇲🇬
MHMarshallinseln🇲🇭
MKNordmazedonien🇲🇰
MLMali🇲🇱
MMMyanmar (Burma)🇲🇲
MNMongolei🇲🇳
MOMacao Sonderverwaltungszone🇲🇴
MPNördliche Marianen🇲🇵
MQMartinique🇲🇶
MRMauretanien🇲🇷
MSMontserrat🇲🇸
MTMalta🇲🇹
MUMauritius🇲🇺
MVMalediven🇲🇻
MWMalawi🇲🇼
MXMexiko🇲🇽
MYMalaysia🇲🇾
MZMosambik🇲🇿
NANamibia🇳🇦
NCNeukaledonien🇳🇨
NENiger🇳🇪
NFNorfolkinsel🇳🇫
NGNigeria🇳🇬
NINicaragua🇳🇮
NLNiederlande🇳🇱
NONorwegen🇳🇴
NPNepal🇳🇵
NRNauru🇳🇷
NUNiue🇳🇺
NZNeuseeland🇳🇿
OMOman🇴🇲
PAPanama🇵🇦
PEPeru🇵🇪
PFFranzösisch-Polynesien🇵🇫
PGPapua-Neuguinea🇵🇬
PHPhilippinen🇵🇭
PKPakistan🇵🇰
PLPolen🇵🇱
PMSt. Pierre und Miquelon🇵🇲
PNPitcairninseln🇵🇳
PRPuerto Rico🇵🇷
PSPalästinensische Autonomiegebiete🇵🇸
PTPortugal🇵🇹
PWPalau🇵🇼
PYParaguay🇵🇾
QAKatar🇶🇦
RERéunion🇷🇪
RORumänien🇷🇴
RSSerbien🇷🇸
RURussische Föderation🇷🇺
RWRuanda🇷🇼
SASaudi-Arabien🇸🇦
SBSalomonen🇸🇧
SCSeychellen🇸🇨
SDSudan🇸🇩
SESchweden🇸🇪
SGSingapur🇸🇬
SHSt. Helena🇸🇭
SISlowenien🇸🇮
SJSvalbard und Jan Mayen🇸🇯
SKSlowakei🇸🇰
SLSierra Leone🇸🇱
SMSan Marino🇸🇲
SNSenegal🇸🇳
SOSomalia🇸🇴
SRSuriname🇸🇷
SSSüdsudan🇸🇸
STSão Tomé und Príncipe🇸🇹
SVEl Salvador🇸🇻
SYSyrien🇸🇾
SZEswatini🇸🇿
TCTurks- und Caicosinseln🇹🇨
TDTschad🇹🇩
TGTogo🇹🇬
THThailand🇹🇭
TJTadschikistan🇹🇯
TKTokelau🇹🇰
TLTimor-Leste🇹🇱
TMTurkmenistan🇹🇲
TNTunesien🇹🇳
TOTonga🇹🇴
TRTürkei🇹🇷
TTTrinidad und Tobago🇹🇹
TVTuvalu🇹🇻
TWTaiwan🇹🇼
TZTansania🇹🇿
UAUkraine🇺🇦
UGUganda🇺🇬
USAVereinigte Staaten🇺🇸
UYUruguay🇺🇾
UZUsbekistan🇺🇿
VAVatikanstadt🇻🇦
VCSt. Vincent und die Grenadinen🇻🇨
VEVenezuela🇻🇪
VGBritische Jungferninseln🇻🇬
VIAmerikanische Jungferninseln🇻🇮
VNVietnam🇻🇳
VUVanuatu🇻🇺
WFWallis und Futuna🇼🇫
WSSamoa🇼🇸
YEJemen🇾🇪
YTMayotte🇾🇹
ZASüdafrika🇿🇦
ZMSambia🇿🇲
ZWSimbabwe🇿🇼
Citizenship Codes Reference

Numerical citizenship codes (Staatsangehörigkeitsschlüssel) according to the German Federal Statistical Office.

CodeCitizenship / Country
000Deutschland
121Albanien
122Bosnien und Herzegowina
123Andorra
124Belgien
125Bulgarien
127Estland
130Kroatien
131Slowenien
132Serbien und Montenegro
133Serbien (einschl. Kosovo)
134Griechenland
135Irland
136Island
137Italien
138Jugoslawien
139Lettland
140Montenegro
141Liechtenstein
142Litauen
143Luxemburg
144Nordmazedonien
145Malta
146Moldau
147Monaco
148Niederlande
150Kosovo
151Österreich
152Polen
153Portugal
154Rumänien
155Slowakei
156San Marino
157Schweden
158Schweiz
160Russische Föderation
163Türkei
164Tschechien
165Ungarn
166Ukraine
167Vatikanstadt
169Belarus
170Serbien
181Zypern
221Algerien
223Angola
224Eritrea
225Äthiopien
226Lesotho
227Botsuana
229Benin
230Dschibuti
231Côte d
232Nigeria
233Simbabwe
236Gabun
237Gambia
238Ghana
239Mauretanien
242Cabo Verde
243Kenia
244Komoren
245Kongo
246Kongo, Demokratische Republik
247Liberia
248Libyen
249Madagaskar
251Mali
252Marokko, Westsahara
253Mauritius
254Mosambik
255Niger
256Malawi
257Sambia
258Burkina Faso
259Guinea-Bissau
261Guinea
262Kamerun
263Südafrika
265Ruanda
267Namibia
268São Tomé und Príncipe
269Senegal
271Seychellen
272Sierra Leone
273Somalia
274Äquatorialguinea
277Sudan
278Südsudan
281Eswatini
282Tansania
283Togo
284Tschad
285Tunesien
286Uganda
287Ägypten
289Zentralafrikanische Republik
291Burundi
295St. Helena einschl. Ascension
299Mayotte
320Antigua und Barbuda
322Barbados
324Bahamas
326Bolivien
327Brasilien
328Guyana
330Belize
333Dominica
334Costa Rica
335Dominikanische Republik
336Ecuador
337El Salvador
340Grenada
345Guatemala
346Haiti
347Honduras
348Kanada
349Kolumbien
351Kuba
353Mexiko
354Nicaragua
355Jamaika
357Panama
359Paraguay
361Peru
364Suriname
365Uruguay
366St. Lucia
367Venezuela
369St. Vincent und die Grenadinen
370St. Kitts und Nevis
371Trinidad und Tobago
411Hongkong
412Macau
421Jemen
422Armenien
423Afghanistan
424Bahrain
425Aserbaidschan
426Bhutan
427Myanmar
429Brunei Darussalam
430Georgien
431Sri Lanka
432Vietnam
436Indien
437Indonesien
438Irak
439Iran
441Israel
442Japan
444Kasachstan
445Jordanien
446Kambodscha
447Katar
448Kuwait
449Laos
450Kirgisistan
451Libanon
454Malediven
456Oman
457Mongolei
458Nepal
459Palästinensische Gebiete
460Bangladesch
461Pakistan
462Philippinen
465Taiwan
467Korea, Republik (Südkorea)
469Vereinigte Arabische Emirate
470Tadschikistan
471Turkmenistan
472Saudi-Arabien
474Singapur
475Syrien
476Thailand
477Usbekistan
479China
479Tibet
482Malaysia
483Timor-Leste
523Australien
524Salomonen
525Nördliche Marianen
526Fidschi
527Cookinseln
530Kiribati
531Nauru
532Vanuatu
533Niue
537Palau
538Papua-Neuguinea
540Tuvalu
541Tonga
543Samoa
544Marshallinseln
545Mikronesien
996unbekanntes Ausland
997staatenlos
Common API Error Codes & Troubleshooting
HTTPReason/CodeMeaning & Resolution
400BAD_REQUESTMissing mandatory fields or invalid format. Verify JSON structure and required fields.
401TOKEN_EXPIREDJWT token has expired. Use the refresh token to obtain a new access token.
401INVALID_TOKENThe provided token is malformed or signature is invalid. Re-authenticate.
403FORBIDDENValidation failure or insufficient permissions. Check errors object in response for specific field issues.
404NOT_FOUNDThe requested resource (Company, Employee, etc.) does not exist in our database.
405METHOD_NOT_ALLOWEDIncorrect HTTP verb used (e.g., using GET instead of POST).
429TOO_MANY_REQUESTSRate limit exceeded. Default limit is 100 requests per minute per IP.
500INTERNAL_ERRORUnexpected server-side error. Contact support with the correlationId if provided.
502BAD_GATEWAYTemporary issue with upstream social security providers (DRV/Health Insurance). Retry in 5-10 minutes.
Decoding German SV Validation Errors

When receiving a 403 Forbidden, the errors object often contains official German error messages from the DRV engine. Here is a guide to the most common ones:

German Error MessageTechnical Meaning
Die Versicherungsnummer (Stellen 3 - 8) enthält ein unlogisches Geburtsdatum. The RV-Number is invalid because the birthdate encoded in it (positions 3-8) does not exist or is illogical.
Bei Inlandsanschriften sind nur gültige Postleitzahlen (01000-99999) zulässig. German addresses must have a 5-digit ZIP code. '00000' or non-numeric ZIPs are rejected.
Das Datum im Feld Sofortmeldung Beginn darf nicht vor dem 01.01.2009 liegen. Employment start date cannot be before the legal introduction of the Sofortmeldung system.
Sie dürfen frühestens einen Tag nach Beginn der Arbeitsunfähigkeit abrufen. (eAU specific) You are attempting to retrieve a certificate too early. Wait at least 24 hours after the sick leave starts.
Da Sie keine RV-Nummer angegeben haben, muss der Geburtsname zwingend angegeben werden. Incomplete identification. If the RVNR is missing, you must provide the birth name for lookup.
Access Token Expiration & Refresh

Tokens have different lifespans based on their generation event:

  • Initial Registration: 24 hours
  • After Refresh: 365 days
The system checks the JWT exp claim. If you receive a 401 Unauthorized with TOKEN_EXPIRED, use your refresh token.

Additional Resources

Explore our external tools and support channels to maximize your integration efficiency.

API Reference

Full Swagger documentation available at the /docs endpoint.

Go to documentation

Direct Support

Contact our technical team for specialized integration assistance.

Training

Access guides and best practices for German social security reporting.

For any questions not covered in this FAQ, please reach out to our support desk or your account manager.

Customer Support

We are here to help you with your integration and any technical questions you may have. Our support team is dedicated to providing you with the best possible experience.

Direct Integration Support

Need help with a specific endpoint or validation error? Our technical experts are ready to assist.

support@sofortmelder.de

Response Time

We typically respond to technical inquiries within 2-4 business hours.

Expert Consultation

Schedule a call with our developers for complex architectural discussions.

Emergency Support

24/7 support available for enterprise customers during critical deployment phases.